We embed the PACE model- Playfulness, Acceptance, Curiosity, and Empathy developed by Dr. Dan Hughes, as the core framework for all staff-child interactions. Playfulness helps children feel safe, reduces defensiveness, and opens channels for expression. It is used intentionally during light-hearted moments, games, and relational repair. Acceptance involves validating feelings and experiences without judgment and separating the child’s behaviour from their identity. Curiosity allows us to explore a child’s inner world without blame, by gently wondering about what underlies their emotions or actions. This invites reflection and encourages emotional awareness.


Empathy means we co-regulate with children, attuning to their distress and responding with understanding and compassion. PACE informs every interaction, from conflict resolution to bedtime routines, guiding staff to prioritise connection over correction. Our team is trained to avoid reactive responses and instead use relational safety as the foundation for behavioural support.